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WE826go with mc7455
Posted: Sat Feb 01, 2020 5:29 pm
by Ebyrd10000
Trying to get this router setup for the first time. I followed all directions and see it recognizes my verizon sim card and the sierra wireless card. I put the vzwinternet apn in and all i get is it saying connecting? I am really lost on this any help would be greatly appreciated
Re: WE826go with mc7455
Posted: Sat Feb 01, 2020 5:38 pm
by Didneywhorl
After you set all the settings, did you fully power down the unit (unplug it) then reboot and give it approx 10 mins?
Where is the SIM card from? Was it attached and transmitting data in a previous device before entering into the we826?
What output do you get from entering AT!GSTATUS? in the AT command terminal (Modem-->Miscellaneous on the side menu)
are you sure vzwinternet is the APN name for your SIM/account? maybe its "internet". Are you certain you did not misspell it? Ive done it. Did you use any capitalization? dont
Double check your verizon account and make sure theres no funny stuff going on there.
Re: WE826go with mc7455
Posted: Sat Feb 01, 2020 5:42 pm
by Didneywhorl
Also, does the SIM info populate in the GUI under Modem-->Network Status-->Modem/Sim Information
ie: Modem IMEI, SIM IMSI, SIM ICCID, SIM Phone Number
Don't post those numbers anywhere, just asking if its populated there in that section
Re: WE826go with mc7455
Posted: Sat Feb 01, 2020 8:00 pm
by Ebyrd10000
Yes sim works i have had it in a phone and rechecked it again just fine.
here is what i get on that AT command
Code: Select all
AT!GSTATUS?
!GSTATUS:
Current Time: 169 Temperature: 35
Reset Counter: 1 Mode: ONLINE
System mode: WCDMA PS state: Not attached
WCDMA band: WCDMA 1900
WCDMA channel: 9938
GMM (PS) state:DEREGISTERED PLMN SEARCH
MM (CS) state: IDLE PLMN SEARCH
WCDMA L1 state:L1M_ACQ LAC: BF62 (48994)
RRC state: DISCONNECTED Cell ID: 01A84EF0 (27807472)
RxM RSSI C0: --- RxD RSSI C0: ---
RxM RSSI C1: --- RxD RSSI C1: ---
OK
the apn is correct i even copy and pasted from your reply still nothing.
Yes i get all the imei info and the cell number shows up
Re: WE826go with mc7455
Posted: Sat Feb 01, 2020 8:49 pm
by BillA
Ebyrd10000 wrote: ↑Sat Feb 01, 2020 8:00 pm
Yes sim works i have had it in a phone and rechecked it again just fine.
here is what i get on that AT command
AT!GSTATUS?
!GSTATUS:
System mode: WCDMA PS state: Not attached
GMM (PS) state:DEREGISTERED PLMN SEARCH
MM (CS) state: IDLE PLMN SEARCH
OK
the apn is correct i even copy and pasted from your reply still nothing.
Yes i get all the imei info and the cell number shows up
System mode: WCDMA PS state: Not attached < That's a problem
Could be a number of things, firmware flashed on the modem, antennas not connected properly, etc, etc.
Verizon's apn is normally: vzwinternet
But if it's a reseller then it can be different... without any information provided it's just a stab in the dark.
What's your carrier?
Does the SIM card work for both calls and web in a phone?
Re: WE826go with mc7455
Posted: Sun Feb 02, 2020 8:39 am
by JimHelms
While I agree this is most likely a network/service related issue,
Code: Select all
GMM (PS) state:DEREGISTERED PLMN SEARCH
MM (CS) state: IDLE PLMN SEARCH
I would first run though each set carefully in the
TROUBLESHOOTING guide to help eliminate the obvious.
Re: WE826go with mc7455
Posted: Sun Feb 02, 2020 10:15 am
by bjames
Is the MC7455 showing up as the device when you log into your Verizon account?
Re: WE826go with mc7455
Posted: Sun Feb 02, 2020 5:14 pm
by Ebyrd10000
No it’s not showing on the Verizon account as a device. Rechecked all connections again still nothing. Might open a laptop up and try the wireless card in it and test it out?
Re: WE826go with mc7455
Posted: Mon Feb 03, 2020 8:16 am
by JimHelms
Assuming the router is reading the SIM Card correctly, i.e.,
returns Ready, lets first make sure the APN is being programmed correctly into the modem.
Run the following AT Commands and post the results:
Then, make sure the modem is using the generic carrier firmware.
Re: WE826go with mc7455
Posted: Wed Feb 05, 2020 9:46 am
by Ebyrd10000
AT!CGDCONT?
Said error
AT!IMPREF?
Says generic
Re: WE826go with mc7455
Posted: Wed Feb 05, 2020 10:14 am
by Ebyrd10000
Oops sorry AT+CPIN?
Ready
Ok
Re: WE826go with mc7455
Posted: Wed Feb 05, 2020 10:36 am
by JimHelms
Yeah, my mistake. It should have been:
Re: WE826go with mc7455
Posted: Wed Feb 05, 2020 10:46 am
by Ebyrd10000
AT!CPIN?
Reads sim ok