RM500q-ae Compatible with Verizon?

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NOB0D3Y
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RM500q-ae Compatible with Verizon?

Post by NOB0D3Y »

I purchased a Suncomm O2 Router from a manufacturer in China, it works great on both AT&T and T-Mobile but refuses to connect to Verizon at all, the modem it uses is a Quectel RM500Q-AE.

I am using a Verizon prepaid unlimited phone plan, the SIM is verified to be activated (Works in the phone AND my Cudy lt18 router just fine), my modem's IMEI thinks it's the same as the phone that's active on the prepaid account, APN is set to "vzwinternet" (Tried caps too), TTL set to 64. The router keeps trying to connect to Verizon but keeps failing and eventually says no sim. I tried reaching out to the manufacturer, but they couldn't help a whole lot.

Is there anything else I am missing to get this to connect to Verizon? Is the Quectel RM500Q-AE compatible with Verizon?

I'm fairly new to all this, so sorry if I missed something.
Any assistance is appreciated!!!

Photos below...

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NOB0D3Y
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Re: RM500q-ae Compatible with Verizon?

Post by NOB0D3Y »

UPDATE: I have got it working, it now connects to Verizon without any issues! I followed the instructions I found on the forums for a different Quectel model, but it still worked for the RM500Q-AE!

This is what worked for me, but with vzwinternet instead of vsblinternet...
gscheb wrote: Sun May 16, 2021 12:08 am Below is an edit to the original instructions per some changes from Didneywhorl's post

This should work for Quectel Modems EC25-AF, EP06 and EM12

Before you start this might want to set back to OEM state if you been putting other commands in to start off fresh.

- Set modem to its OEM state Command = AT+QPRTPARA=3
- Follow up with OEM state command per Didneywhorl Command = AT+QPRTPARA=1

- Place SIM card into the appropriate SIM slot.

- Power up the router and give it time to fully boot up

- Login to the WebUI of the router

- Navigate to the menu: Modem--> Connection Profile

Under Default Profile --> APN, enter : vsblinternet

Click "Save & Apply" button at the bottom of the screen

visible apn page.PNG

- Navigate to the menu: Modem -- > Miscellaneous. We are going to use the AT Command Terminal

- Enter the "AT-Command" = at+cgdcont?

- and press enter
visible modem apn.PNG

- The number of output +CGDCONT: items listed will need to be replaced. Mine above has 3 of them. These are called "PDP Contexts" and are numbered as they are referenced. To reference context #3 you would say AT+CGDCONT=3, followed by a series of parameters.
This illustration shows 3 but if yours has 6 or etc do that that many times changing that one number like the picture below.

visible pdp conents.PNG

Ours has 3 so we will run 3 commands:

AT+CGDCONT=1,"IPV4V6","vsblinternet"

AT+CGDCONT=2,"IPV4V6","vsblinternet"

AT+CGDCONT=3,"IPV4V6","vsblinternet"


This is the simplest way to do this. Run one command at a time

- Next set it to MBIM Protocol Command = AT+QCFG="usbnet",2

- Stop Auto select config on sim detetion Command = AT+QMBNCFG="AutoSel",0

- Disable MBN config Command = AT+QMBNCFG="Deactivate"

- Set to 4g LTE only Command = AT+QCFG="nwscanmode",3,1

- Reboot the modem Command = AT+CFUN=1,1
(Or just power cycle it by unplugging and re-plugging in the power cord)

After this the TTL that works for Visible is 64

Also for good measure copy and past this shown below in to custom rules
Tab to the left of custom TTL settings called custom rules.

#start TTL rules
iptables -t mangle -I POSTROUTING -o wwan0 -j TTL --ttl-set 64
iptables -t mangle -I PREROUTING -i wwan0 -j TTL --ttl-set 64
ip6tables -t mangle -A POSTROUTING -o wwan0 -j HL --hl-set 65
ip6tables -t mangle -I PREROUTING -i wwan0 -j HL --hl-set 65
#end TTL rules


Once mine was going for what ever reason it "seemed" to help video streaming if I used cloudflare dns on the router that was using for WiFi
Clound flare DNS is below
1.1.1.1
1.0.0.1
If you are using your rooter router for WiFi here is a link of where to set that at.
viewtopic.php?f=19&t=1303&start=10#p10732

Further more if you are using one of the WE826 versions. And you like to see the little blue world light come one when it connects to service see this post here:
viewtopic.php?f=8&t=666

Also have noticed it helps Visible service to keep it a "Fresh" connection. So have been setting up auto reboots. This will only work with Quectel modems. Sierra Wireless require full power cycle to reconnect.
Look under "Services / Scheduled Reboot". Make sure your time is correctly set, enable and choose a time for reboot.
Pick a time to reboot when no one is using it like every day at 4:30am for example.
Hopefully this helps anyone else with a similar issue.
gscheb
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Re: RM500q-ae Compatible with Verizon?

Post by gscheb »

Hello,

Have you ever tried Visible instead of prepaid Verizon?
Been struggling with Visible allot. Never used prepaid Verizon before.
Is the performance good on the prepaid Verizon?
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Re: RM500q-ae Compatible with Verizon?

Post by NOB0D3Y »

I've never tried visible where is live, just Verizon Prepaid. A friend of mine has used them both side-by-side before to compare and he said the speeds were about the same on both (I believe he said he gets around 50Mbps) but the ping was much lower with Verizon Prepaid, he's lives near Martinsburg, WV.

I did run a speed test last night on Verizon Prepaid and the speeds seem pretty good overall.

Image

I may try Visible at some point myself to compare.
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Re: RM500q-ae Compatible with Verizon?

Post by gscheb »

This visible he is using is it the legacy party party plan? Or the new plans?
Been having issues with the legacy plan.
NOB0D3Y
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Re: RM500q-ae Compatible with Verizon?

Post by NOB0D3Y »

I believe he's still on the Legacy Visible plan, I dont think he's had too many issues except occasionally his speeds drop and he has to reboot his router.
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Re: RM500q-ae Compatible with Verizon?

Post by biorchang »

I'm trying to setup Verizon currently, but my modem (rm502q-ae) seems to keep bouncing connection. Any ideas as to what is wrong? My connection log continually rotates with this:

Mon Apr 3 15:38:47 2023 : QMI Connect Starting QMI
Mon Apr 3 15:38:47 2023 : QMI Connect 1 WDA-GET-DATA-FORMAT is "raw-ip"
Mon Apr 3 15:38:48 2023 : QMI Connect 1 Device does not support 802.3 mode. Informing driver of raw-ip only for wwan0 ..
Mon Apr 3 15:38:48 2023 : QMI Connect 1 Waiting for network registration
Mon Apr 3 15:38:49 2023 : QMI Connect 1 Registration State : registered
Mon Apr 3 15:38:49 2023 : QMI Connect 1 Connect to network using vzwinternet
Mon Apr 3 15:38:49 2023 : QMI Connect 1 Connection Parameters : vzwinternet none NIL NIL
Mon Apr 3 15:38:49 2023 : QMI Connect 1 IPv4 Connection returned : "Call failed"
Mon Apr 3 15:38:49 2023 : QMI Connect 1 GET-CURRENT-SETTINGS is "Out of call"
Mon Apr 3 15:38:49 2023 : QMI Connect 1 Unable to connect IPv4
Mon Apr 3 15:38:49 2023 : QMI Connect 1 IPv6 Connection returned : "Call failed"
Mon Apr 3 15:38:49 2023 : QMI Connect 1 Unable to connect IPv6
Mon Apr 3 15:38:49 2023 : QMI Connect Starting QMI
Mon Apr 3 15:38:49 2023 : QMI Connect Stopping network wan1
Mon Apr 3 15:38:49 2023 : QMI Connect Starting QMI
Mon Apr 3 15:38:50 2023 : QMI Connect 1 WDA-GET-DATA-FORMAT is "raw-ip"
Mon Apr 3 15:38:50 2023 : QMI Connect 1 Device does not support 802.3 mode. Informing driver of raw-ip only for wwan0 ..
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Re: RM500q-ae Compatible with Verizon?

Post by biorchang »

Hi. So just to update I tried the instructions you pasted and this worked for me on Verizon.

I skipped the 4G only command as I want to try 5G.

Any advice on how to best monitor the connection for stability using GoldenOrb?

Many thanks internet. Many thanks.
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Re: RM500q-ae Compatible with Verizon?

Post by McDaigle »

Hello,

Thank you for the great information and write up. I am able to seemingly get through all the setup and instructions but I can not get the O2 router to connect to VZWINTERNET and give me an IP and connection to the internet. I have what appear to be a good connection but never can get it to connect.

Has anyone else experienced this, I have reset and tried the instructions multiple ways.
2023-05-22-O2.png
or any other ideas?

Cellular Info from the status screen
2023-05-22-O2-2.png
Thank you in advance
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Didneywhorl
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Re: RM500q-ae Compatible with Verizon?

Post by Didneywhorl »

Disable mbn autosel, match imei, check apn. About all that is needee.
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Re: RM500q-ae Compatible with Verizon?

Post by McDaigle »

I reset and restarted and I was unable to:

AT+QMBNCFG="Deactivate"
2023-05-23-O2-Deactivate Error.png
Is there any other items to try, this could have been my original issue.
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Re: RM500q-ae Compatible with Verizon?

Post by Didneywhorl »

That just means that the MBN profile is not active. Not a problem. Once you turn off autosel and reboot, this will always respond this way. You can test it by first entering:

Code: Select all

AT+QMBNCFG="Select","Commercial-TMO"
(Assuming "Commercial-TMO" is an MBN profile on your modem)

As long as that responds with "OK", then check it with:

Code: Select all

AT+QMBNCFG="List"
You should see the Commercial-TMO at the top with 0,1,1 preceding it.

...then run the Deactivate command:

Code: Select all

AT+QMBNCFG="Deactivate"
and it should respond with an "OK"
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